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Old 09-15-2004, 07:09 AM   #1
Fraza
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Join Date: Sep 2004
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Unhappy External USB DVD DRIVE PROBLEM; PLEASE HELP

Everyone,


I've been using Virtuosa Gold 5.0 for about two week. I have it loaded on my laptop which is running Windows XP. I tried using my Iomega external USB DVD drive to burn mp3's to DVD but Virtuosa doesn't show the drive in the CD-Recordable box for selection. XP recoginize the drive everywere else just not in Virtuosa. Any recommendation would be welcome. I played around with Nero Express and can burn MP3's using this software but I would like to be able to burn straight from Virtuosa. Other than that, I love my Viruosa and I've recommended it to several other people.

HP 800mhz Pent III laptop
Win XP Sp2
USB 1.1
Iomega External USB DVD Writer
Virtuosa Gold 5.0


Thanks

Andre

Last edited by Fraza : 09-15-2004 at 07:22 AM.
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Old 09-15-2004, 10:58 AM   #2
Giac
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Posts: 723
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Dear Fraza,

thank you for your interest in Virtuosa.

The USB external drives is a known problem and we are working on it. Could you be so kind to:
* press CTRL+ALT+i and check the box "Write
errors to log file". Redo the action that generated
the error. This will write all the steps that Virtuosa
does to a Log file. Save the file on your Desktop.
* go in the File menu in Virtuosa and click on
Help/Technical Support. Virtuosa will take a
snapshot of your configuration and open an
email with an information file as an attachment;
* attach the Log file to that email;
* write a clear description of the problem in the
body of the message;
* send the email, the Send To address is already
set automatically.

This will give us precise data to solve the problem.

Best,
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